Basketly Gift Card

We accept returns of unused and undamaged items in accordance with our returns policy. If 30 days have passed since your purchase, unfortunately, we’re unable to offer a refund or exchange.

Please note that customers are responsible for the cost of return shipping. This amount will be deducted from your refund total once the return is processed.

To review our return policy, please click here. Please include your order number in the message and we will respond as soon as possible. 

How long will my order take to arrive? Orders should arrive between 3-5 business days countrywide. Please calculate public holidays, as will affect this time frame. 

Can I track my order? Once your order has been fulfilled, you will be sent your tracking number and the link to the courier company's tracking system. Should you have any issues, please feel free to contact us. 

How are your baskets measured?
Please read the product description for each item. Most of our measurements are in the order of Width x Height. The measurements are given in inches and are taken from the outside edge of the basket, a handle height will be given if the handle is fixed.

Due to the products being handmade, the sizes and colours may vary. Sizes may vary between 2-3 in height or width. Should you require an exact size, please contact us.