FAQs

Q. How are your baskets measured?
A. Please read the product description for each item. Most measurements are listed as Width x Height in inches, taken from the outside edge of the basket. A handle height is included if the handle is fixed.

Because our products are handmade, sizes and colors may vary by 1–2 inches. If you need an exact size, please contact us.

Q. Which size basket should I buy to fit my plant's pot?
A. Buy a basket slightly larger than your pot. For example, a 3-gallon pot (11" W × 9.5" H) fits best in a basket at least 13" W × 11" H. Size up depending on plant type.
If your plant is very heavy, we do not recommend the Natural Pot Stand.

Q. Are your baskets lined with plastic?
A. Our Flower Pot Baskets and Planter Baskets are lined with plastic. For all other baskets, we recommend placing a plastic bag and drip tray inside. Always water plants outside of the basket to prevent water damage.

Q. I'm having trouble adding a product size to my cart.
A. Try refreshing the page or switching to a modern browser such as Chrome, Safari, Firefox, or Microsoft Edge. If the issue persists, please contact us and we'll get it sorted quickly.

Q. Can I track my order?
A. Yes. Once your order ships, you'll receive a tracking number and a link to the carrier's tracking page by email. For any tracking issues, please contact us.

Q. How long will my order take to arrive?
A. US orders typically arrive within 5–7 business days after fulfillment. During peak seasons or holidays, please allow additional time. You'll receive tracking updates by email once your order ships.

Q. How do I cancel my order?
A. Orders can only be cancelled before they have been fulfilled. Please contact us as soon as possible if you need to cancel.

Q. Can I exchange or return my order?
A. Yes. Please review our refund and return policy for full details and eligibility requirements.

Q. Do you offer wholesale pricing?
A. We offer wholesale pricing to qualified retail stores. Please contact us with details about your store for more information.

Q. Can I pick up my order?
A. Yes! Local pickup is available at our Hickory, NC warehouse. Select the pickup option at checkout. Once your order is ready (typically within 2–3 business days), we'll notify you by email with pickup instructions and available hours.